Privacy policy
PRIVACY POLICY
This Privacy Policy explains how Anori, operated from Kratika Shrimali, 8 Panchvati Colony, Ratanada, Opposite Irish Courtyard, Jodhpur, Rajasthan – 342001, India, collects, uses, stores and shares your personal information when you visit our website, place an order or contact us.
By using our website and services, you acknowledge that you have read and understood this Privacy Policy.
1. PERSONAL INFORMATION WE COLLECT
When you browse our website, create an account, place an order or contact us, we may collect the following information:
- Name
- Billing and delivery address
- Email address
- Phone number
- Order and purchase details
- Payment and transaction information
- Account login information, where applicable
- Information you provide when contacting customer support
- Device, browser, IP address and website usage information
We do not intentionally collect sensitive personal information unless it is necessary to process your order or provide customer support.
2. HOW WE USE YOUR INFORMATION
We may use your personal information to:
- Process, confirm and deliver your orders
- Process payments and prevent fraudulent transactions
- Send order confirmations, shipping updates and delivery notifications
- Provide customer support and respond to enquiries
- Process returns, refunds, exchanges and cancellations
- Manage customer accounts and store credit
- Improve our products, website and shopping experience
- Send promotional or marketing communications where permitted by law
- Comply with legal, tax, accounting and regulatory requirements
- Protect our website, customers and business from fraud or misuse
3. SHARING YOUR INFORMATION
We may share relevant information with trusted service providers who help us operate our business, including:
- Shopify, which hosts and supports our online store
- Payment gateways and financial institutions
- Shiprocket and courier partners for shipping and delivery
- Technology, hosting, analytics and customer-support providers
- Professional advisers, government authorities or law-enforcement agencies where required by law
We do not sell your personal information to third parties.
4. PAYMENT INFORMATION
Payments are processed through third-party payment providers. We generally do not store complete card, banking or payment credentials on our own systems. Payment providers handle your information according to their own privacy policies and security practices.
5. COOKIES AND SIMILAR TECHNOLOGIES
Our website may use cookies and similar technologies to remember your preferences, keep your cart active, improve website performance, understand website usage and provide relevant marketing.
You may be able to control cookies through your browser settings. Disabling cookies may affect certain website features.
6. MARKETING COMMUNICATIONS
We may send promotional emails or messages only where permitted by applicable law or where you have provided consent. You can unsubscribe from marketing communications at any time by using the unsubscribe option in the message or by contacting us.
You may still receive essential communications related to your orders, payments, delivery, returns or account.
7. DATA RETENTION
We retain personal information only for as long as reasonably necessary to provide our services, complete transactions, maintain business and accounting records, resolve disputes, prevent fraud and comply with legal obligations.
8. DATA SECURITY
We use reasonable administrative, technical and organisational safeguards to protect your personal information. However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
9. YOUR RIGHTS
Depending on applicable law, you may have the right to request access to, correction of or deletion of your personal information. You may also request information about how your personal information is used or withdraw consent where applicable.
To exercise these rights, contact us using the details below. We may need to verify your identity before processing your request.
10. CHILDREN'S PRIVACY
Our website is not intended for children who are not legally capable of making purchases. We do not knowingly collect personal information from children for independent purchases.
11. THIRD-PARTY LINKS
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content or security of those third-party websites. Please review their privacy policies before providing personal information.
12. POLICY UPDATES
We may update this Privacy Policy from time to time to reflect changes in our business, services or legal requirements. The updated version will be posted on this page with the revised effective date.
13. CONTACT INFORMATION
If you have questions about this Privacy Policy or want to request access, correction or deletion of your personal information, please contact us at:
Store name: Anori
Business address: Kratika Shrimali, 8 Panchvati Colony, Ratanada, Opposite Irish Courtyard, Jodhpur, Rajasthan – 342001, India
Email: hello@anori.in