Refund policy

Return and Refund Policy

We accept return requests within 7 days from the date of delivery for eligible products.

To be eligible for a return, the product must be unused, unworn, unwashed and undamaged, with all original tags, packaging and accessories intact. Customers may be required to share photographs or an unboxing video for verification.

Return shipping charges will be paid by the customer. However, if the product is defective, damaged during delivery or incorrect, we will arrange the return and bear the return shipping cost after verification.

Customized, personalized, clearance, final-sale, opened, used, washed or hygiene-sensitive products are not eligible for return unless they are defective, damaged or incorrectly delivered.

Once the returned product is received and inspected, we will notify you about the approval or rejection of your refund. Approved refunds will be processed to the original payment method within 5–7 business days. The final crediting time may depend on your bank or payment provider. Where applicable, store credit may also be offered.

Exchanges are subject to product availability. If the requested replacement is unavailable, a refund or store credit may be offered.

Orders can be cancelled before dispatch. Cancellation requests made after dispatch cannot be accepted.

To request a return, refund, exchange or cancellation, please contact us using the contact details provided on our Contact Us page or order confirmation and include your order number and reason for the request.